A number of key factors that differentiate our service delivery from competitors are:
A unique ethos
Currently over 75% of our income is derived from clients instructing us direct and this proportion is increasing year on year.
Accordingly, we retain the ethos of an independent firm of building consultants, with the accompanying speed of response and market awareness. This is combined in our case with the resources and market spread of a major general practice firm – making us unique among our contemporaries.
Clients' interests come first
We are one profit centre and do not operate regional boundaries – rather according to client preference and resource needs. Clients do not therefore suffer from work being passed to individuals they do not know.
Responsive
We respond very quickly from client instruction to report issue both on a national and global basis. This quick response has allowed our clients to maximise their commercial advantage over their competitors.
Innovative
We have developed a unique summary style building survey and project monitoring report format that gives focused advice in relation to a client's property interest, whether it be for investment, freehold, leasehold acquisition or disposal purposes. It provides concise, relevant information and recommendations and avoids use of needless and unnecessary commentary. It has been extremely well received by clients, with complimentary comments also received from some of our competitors!
Share risk
We offer to share risk with our clients – perhaps via success-related fees or combining services to provide economy of scale.